Question 1

REFUNDS/CANCELATIONS

Accepted Answer

The client understands and agrees that all payments made to Destination Picnic for event planning services are non-refundable. This includes deposits, service fees, and any additional payments made toward the total cost of services. Refunds will not be issued under any circumstances, except in the following specific cases:

Planner-Initiated Cancellation: If Destination Picnic is unable to fulfill the event due to an unforeseen circumstance, including but not limited to illness or personal emergency, the Planner will either:

(a) Refund the client in full, OR
(b) Provide an equivalent replacement event planner if agreed upon by the client.

Force Majeure: In the event that the client’s event is canceled or postponed due to force majeure circumstances—such as natural disasters, government restrictions, pandemics, or other unavoidable events beyond the control of either party—Destination Picnic will offer:

(a) A rescheduled event date, subject to Planner availability, OR
(b) A partial refund, at the Planner’s discretion, minus any non-recoverable costs already incurred.

Exceptional Client Hardship: At the sole discretion of Destination Picnic, a partial refund may be considered if the client experiences a significant, verifiable hardship (such as a serious medical emergency). The client must submit a written request with supporting documentation within 10 days of the hardship occurrence for consideration.

Question 2

PAYMENTS

Accepted Answer

50% deposit is required to secure your event date and begin the planning process, the remaining 50%  is due a week prior to your event.

If your final invoice is over $1000 before tax and service fees we offer custom payment plans.

We accept debit/credit/ach via square invoice.

Question 3

SECURITY DEPOSITS

Accepted Answer

All clients are required to keep a credit card on file in the event that any items are damaged, stolen, or left unattended at the time of our arrival for pickup.

If a card is not voluntarily placed on file, we reserve the right to securely enter it manually using the 16-digit card number provided.

Any costs associated with missing or damaged items—whether caused by the client or any member of their party—will be charged to the card on file.

Question 4

SERVICE FEE

Accepted Answer

We require a 10%-20% service fee for all picnics. This fee is not included in the base price of the picnic/set-up/event.

Question 5

BEACH SET-UP FEE

Accepted Answer

A $45 labor fee is required for all beach setups due to the challenging terrain and the additional safety measures needed to ensure a secure and successful experience.

Question 6

IN-HOME EVENT SET UP

Accepted Answer

If your picnic is being set up inside your home, the designated area must be fully cleaned and cleared prior to our arrival. This ensures a smooth setup process and allows us to maintain the quality of your experience.

Question 7

SET UP & BREAKDOWN TIME

Accepted Answer

For picnics, our team arrives at least 2 hours prior to your scheduled event time. Your exact setup time will be confirmed based on the size and complexity of your picnic.

For standard events, setup timing may vary and will be communicated to you in advance based on the specific requirements of your event.

Question 8

TRAVEL/LOCATION

Accepted Answer

We service both Ohio & Michigan.

If you are more than 20MI outside of the zip code 43606. Travel fee is $0.85/per mile round trip.

Question 9

ARRIVAL/DEPARTURE

Accepted Answer

Your picnic will begin and end at the time slot you have reserved. Please note that we are unable to extend the event time under any circumstances.

If additional time is desired, it may be available for purchase before or during your picnic; however, availability is not guaranteed and will depend on our event schedule for the day.

Should you choose to end your picnic early, please call us at least 15 minutes prior to your departure at (419) 452-0572 so we can return to pack up. Do not leave the picnic unattended. Guests will be held responsible for any missing or damaged items.

Question 10

WEATHER

Accepted Answer

In the event of rain, wind exceeding 10 mph, or severe weather conditions, we kindly ask that you choose one of the following options:

Move your picnic indoors
Upgrade to our bubble tent (additional fees apply)
Reschedule your event within 45 days of your original date

Please note: If you choose to upgrade to the bubble tent, you will be responsible for covering the price difference.

For safety and quality assurance, we do not set up bubble tents or any structures during high winds, heavy rain, or snowstorms.

Question 11

TAKE OFF/ADD-ONS

Accepted Answer

Once your event is booked you may NOT reduce any items from your event  but you may add on up to 72 prior to the event.

Items are purchased and scheduled with vendor immediately after invoice is paid.

Question 12

RELEASE OF LIABILITY

Accepted Answer

Assumption of Risk: The client understands that outdoor picnics & Events involve certain risks, such as weather, wildlife, and other outdoor factors, and accepts these risks.

Personal Injury and Property Damage: Destination Picnic is not liable for any injuries or property damage caused by accidents, falls, or interactions with the environment during the picnic. The client takes full responsibility for their own safety and that of their guests.

Third-Party Vendors: Destination Picnic is not responsible for the actions or services of any third-party vendors hired by the client for the event.

Allergies and Health Concerns: The client is responsible for informing Destination Picnic of any allergies or health concerns. Destination Picnic is not liable for any health issues resulting from food or materials provided.

Indemnification: The client agrees to cover any claims or expenses if they or their guests cause harm or damage during the event.

POLICY